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IO Corporation is a 32-year-old information technology company with more than one (1) million products sold worldwide, including thin clients, which replace bulky computer hard drives in networks. Its competitors in the thin-client market include Hewlett-Packard, Dell Computer, and Wyse Technology. IO Corp is considering outsourcing its customer service activities. Employees may resist this outsourcing plan because they fear their jobs would be lost.

Prepare a three to four (4-5) page paper that includes the following:

  • Discuss the factors involved in the outsourcing decision.
  • Describe the issues surrounding the sense of control.
  • Prioritize the steps involved in meeting employee resistance to the outsourcing plan and rationalize the plan.
  • Justify why the employees’ jobs should be protected.

The requirements and format of the paper is to be as follows:

  • Include three references
  • Typed, double spaced, Times New Roman font (size 12), APA format
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