What’s your reaction to this story? What does it illustrate about decision making?

1. What’s your reaction to this story? What does it illustrate about decision making?

2. How could the decision-making process have helped in both the response to the crisis situation and in preventing it from happening?

3. Could procedures, policies, and rules play any role in future crisis situations like this one? If so, how? If not, why not?

4. What could other organizations learn from this incident?

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