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Ford-Firestone Case (Group) 1. Read the Ford-Firestone case and be prepared to discuss it. 2. Prepare and submit a fishbone diagram showing the probable causes for the tire failure problem (as set out in the case). A fishbone diagram shows probable causes for a problem such as: due to manufacturing, materials, design etc.
Hank Kolb Case (Individual or Group) 1. What are the symptoms of quality problems on the Greasex line? 2. What are the major problems behind these symptoms?