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- Leader and Manager
The role of hospitality leaders and managers differ, but are sometimes intertwined. If you were the new general manager of a large hotel such as the Ritz Carlton, what type of leader/manager would you be? Why do you think this type would be most effective? Respond to at least two of your classmates’ posts.
Planning gives managers/leaders direction and involves strategic management of processes for long-term sustainability, which are based on goals and objectives. View the video of Frits van Paaschen, CEO of Starwood Hotels and Resorts Worldwide. Explain Starwood’s strategic focus for both the short-term and long-term. What are your thoughts on van Paaschen’s assessment of the prevalent trends in the hotel industry? How can hotels be more sustainable while remaining profitable and focused on the customer experience? Respond to at least two of your classmates’ posts.