Review each of the following:
- 3 Techniques That Will Double Your Social Media Content With Half the Effort
- 20 Social Networking Sites for Business Professionals
- Social Networking Communities Provide Marketing Opportunities
Then for your chosen company ( AMAZON), describe in detail in 2-3 pages how they use some of those social networks and/or online communities as a customer relations management tool.
Review more information about customer relations management tools.