Fundamentals of Management and Organizational Behavior
Please read the assignment and answer the questions at the end. The assignment must be 1 ½ pages, double spaced, 12 point font, 1 inch margins.
Interpersonal skills refer to the ability to communicate with, understand, and motivate individuals and groups. Implicit in this definition is the notion that a manager should try to understand important characteristics of others, including their personalities. This exercise will give you insights into both the importance of personality in the workplace and some of the difficulties associated with assessing personality traits.
You will first try to determine which personality traits are most relevant for different jobs. First, read each of the following job descriptions:
This position involves calling on existing customers to ensure that they are happy with the firm’s products. It also requires the sales repres entative to work to get customers to increase the quantity of their products they are buying, as well as to attract new customers. A sales representative must be aggressive but not pushy.
The office manager oversees the work of a staff of 20 secretaries, receptionists, and clerks. The manager hires them, trains them, evaluates their performance, and sets their pay. The manager also schedules working hours and, when necessary disciplines or fires workers.
Warehouse workers unload trucks and carry shipments to shelves for storage. They also pull customer orders from shelves and take products for packing. The job requires workers to follow orders precisely and has little room for autonomy or interaction with others during work.
(1) Identify one or two personality traits that you think is especially important for a person to be able to effectively perform for each of these three jobs.
(2) Explain why you think these traits might be particularly important for each job.
(3) Next, write two questions that, when answered by a job applicant, will help you assess how that applicant scores on that particular trait.
(4) What abilities (cognitive or other abilities) must the jobholder possess foreach job?