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You are a Supply Chain Manager of a building supply company. Your
company sells building materials to building contractors, home
improvement construction companies, as well as the do-it-yourself
weekend project homeowners.
You have been struggling with the supplier of roofing nails for
several months and you are fast approaching the peak roofing season. The
supplier has been late on delivering orders and when orders are
delivered the boxes are damaged and the quantities of nails in the boxes
are inaccurate. Each box should have 1000 nails, but you are getting
complaints from your customers that they are only receiving partial
quantities in the boxes. The situation with the supplier is getting so
bad some of your major customers are threatening to go to another
building supply company for roofing nails.
You have to get this situation under control before you lose much needed seasonal sales!
Create a supplier performance improvement plan.
Include the steps that need to be taken to identify the root cause,
potential containment, and corrective action. You need to include how
you will monitor compliance to corrective action and if the corrective
action is effective.
Write up the improvement plan in a 1,050-word document.
Format the paper according to APA standards.