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Instructions

Chapter 12 of the textbook details the phases that AT&T followed to add value to its contract management process. Some companies have used a similar process to add value to their contract management processes and other companies have taken different approaches to adding value to their contract management processes with varying degrees of success.

For this assignment, search the CSU Online Library and the Internet for two examples of companies that have tried to add value to their contract management processes. In a three-page paper, describe the details of the approaches those companies have taken to add value to their contract management processes and evaluate the successes of those two companies in adding value to their contract management processes, considering both the value added to the companies and the value added to their customers’ experiences.

You must support your responses to the required statements above with facts from a minimum of three sources. Use correct APA formatting when writing your paper, including in-text citations and references.

Resources

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