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Level 1 Data Flow Diagram for the Record Customer Activities Process

You will need to create a level 1 diagram for the process Record Customer Activities from the level 0 diagram, PE Figure 6-2 on page 187.

You will need to turn in one level 1 diagram.

Review the three level 1 diagrams created by the other team and placed in doc sharing in the Project Workbook – Week 3 folder.

So you will need to draw one level 1 diagram.  You can use any Microsoft Application; Visio is available for free download or you can use the Citrix iLab; but a lot of students use the draw features of MS Word.  We have Visio tutorials available in the lecture and syllabus – give it a try!  Visio is the most widely used diagramming tool in business today and you can gain practical experience that can serve both your resume and skill set!!

1.       Correct Number of Sub-Processes Identified. (2)


2.       Correct external entities identified. (1)


3.       Data Flows Drawn correctly.  (4)


4.       Data Stores drawn correctly. (1)






Record customer activities,” there will be two inputs coming from outside, coupons and purchases, and one output to the outside, transactions.  There may be two or more sub-processes on each decomposition diagram.  For example, for the process “Record customer activities,” there may be one sub-process for purchases and another for coupons.  If the core process cannot be decomposed, there is no need for decomposition.


PE Figure 6-3: Level-1.1 Record Customer Activities







  1. Read the Petrie’s Electronics Case at the end of Chapter 7.
  2. Answer the Petrie’s Electronic Case questions 2, 3, and 4 for chapter 7.

Structuring Systems Requirements:

Conceptual Data Modeling

Jim Watanabe, manager of the “No Customer Escapes” project, and assistant director of IT for Petrie’s Electronics, was sitting in the company cafeteria. He had just finished his house salad and was about to go back to his office when Stephanie Welch sat down at his table. Jim had met Stephanie once, back when he started work at Petrie’s. He remembered she worked for the database administrator.

“Hi, Jim, remember me?” she asked.

“Sure, Stephanie, how are you? How are things in database land?”

“Can’t complain. Sanjay asked me to talk to you about the database needs for your new customer loyalty system.” Stephanie’s phone binged. She pulled it out of her oversize bag and looked at it. She started to text as she continued to talk to Jim. “How far along are you on your database requirements?”

That’s kinda rude, Jim thought. Oh well. “We are still in the early stages. I can send you a very preliminary E-R diagram we have [PE Figure 7-1], along with a description of the major entities.”

“OK, that will help. I suspect that you won’t have too many new entities to add to what’s already in the system,” Stephanie responded, still looking at her phone and still texting. She briefly looked up at Jim and smiled slightly before going back to texting. “Just send the E-R to me, and I’ll let you know if I have any questions.” She stood up, still looking at her phone. “Gotta go,” she said, and she walked away.

OK, Jim thought, I need to remember to send Stephanie the preliminary E-R we have. I should probably send her the entity descriptions too (PE Table 7-1), just in case. Jim stood up, carried his tray over to the recycling area of the cafeteria, and went back to his office.

When Jim got back to his office, Sanjay was waiting for him.

“I’ve got more information on those alternatives we talked about earlier,” Sanjay said. “I had one of my employees gather some data on how the alternatives might satisfy our needs.” (See the descriptions of the alternatives in PE Table 5-2.) Sanjay handed Jim a short report. “The matrix shows the requirements and constraints for each alternative and makes it relatively easy to compare them.” (See PE Figure 7-2.)

PE FIGURE 7.1 Initial E-R for Petrie’s customer loyalty program.

PE TABLE 7-1: Entity Descriptions for the Preliminary E-R Diagram for Petrie’s Customer Loyalty System




A coupon is a special promotion created specifically for an individual customer. A coupon is for a set dollar amount, for example, $10. The customer may use it like cash or like a dollars-off promotion when purchasing products or services. Coupons can only be created for an individual customer based on the points in his or her customer loyalty account. For each dollar value of a coupon, a certain number of points must be redeemed. Coupons must be accounted for when created and when redeemed.


A customer is someone who buys products and/or services from Petrie’s Electronics. Customers include both online customers and those who shop in Petrie’s Brick-and-Mortar stores.


An item made available for sale to a Petrie’s customer. For example, a product is a 40” Sony LCD HD television. Products can be purchased online or in Brick-and-Mortar stores.


A promotion is a special incentive provided to a customer to entice the customer into buying a specific product or service. For example, a promotion intended to sell Blu-ray disks may involve 2-for-1 coupons. Promotions are targeted to all customers, or to subsets of customers, not just to individual customers.

Service A job performed by one of Petrie’s associates for a customer. For example, upgrading the memory in a computer by installing new memory cards is a service that Petrie’s provides for a fee. Services may only be ordered and performed in Brick-and-Mortar stores, not online.


A record that a particular product or service was sold to a specified customer on a particular date. A transaction may involve more than one product or service, and it may involve more than one of a particular kind of product or service. For example, one transaction may involve blank DVDs and prerecorded DVDs, and the prerecorded DVDs may all be of the same movie. For members of the loyalty program, each transaction is worth a number of points, depending on the dollar value of the transaction.

“The matrix favors the XRA CRM system,” Jim said, after looking over the report. “It looks like their proposal meets our requirements the best, but the Nova group’s proposal does the best job with the constraints.”

“Yes, but just barely,” Sanjay said. “There is only a five-point difference between XRA and Nova, so they are pretty comparable when it comes to constraints. But I think the XRA system has a pretty clear advantage in meeting our requirements.”

“XRA seems to be pretty highly rated in your matrix in terms of all of the requirements. You have them ranked better than the other two proposals for implementation, scalability, and vendor support,” Jim said. “The ‘5’ you gave them for proven performance is one of the few ‘5s’ you have in your whole matrix.”

“That’s because they are one of the best companies in the industry to work with,” Sanjay responded, “Their reputation is stellar.”


“This looks really promising,” Jim said. “Let’s see if reality matches what we have here. It’s time to put together the formal request for proposal. I’ ll get that work started today. I hope


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