case study business management
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Instructions
It is important to understand what information systems are and why they are
essential for running and managing a business. It is also important to
understand the different systems that support different groups or levels of
management. In addition, digital technology and the Internet play a key role
in executing major business processes in the enterprise. Also, it is
important to understand the ethical, social, and political issues raised by
information systems.
The case studies below provide you with an opportunity to critically
analyze events that are taking place in real-life businesses. This helps to
develop your critical thinking and research skills as you research each of
these scenarios.
For this assignment, review four case studies—two from Chapter 1 and two
from Chapter 2. Then, in an essay, evaluate the studies and respond to each of
the questions below, using both critical thinking and theory as well as
supporting documentation.
In Chapter 1, read the case study “UPS Competes Globally with Information
Technology” on pages 23–24 of the textbook. Then, answer the questions
below.
- How does UPS use information systems technology to achieve its
strategic goals of being more efficient and customer oriented? - What would happen if the automated package tracking system was not
available? - Discuss how globalization has “flattened” the world.
In Chapter 2, read the case study “Data Changes How NFL Teams Play the Game
and How Fans See It” on pages 52–53 of the textbook. The, address the prompts
below.
- Analyze how information systems are transforming business.
- What types of systems does the NFL and its teams use?
- What is the role that these systems play in improving both
operations and decision-making?
In Chapter 3, read the case study “Smart Products—Coming Your Way” on pages
102–103 of the textbook. Then, address the prompts below.
- Explain the importance of collaboration and information sharing for
businesses. - Explain what a “smart” product is, and use an example.
- How do smart products increase rivalry among firms?
In Chapter 4, read the case study “Are Cars Becoming Big Brother on
Wheels?” on pages 121–122 of the textbook. Then, address the prompts
below.
- Describe how new technology trends may cause ethical dilemmas.
- Discuss at least one ethical, social, and political issue raised by
embedded cyber connections in cars. - Discuss how big data analytics are being applied to all of the data
generated by motor vehicles.
In formatting your case analysis, do not use the question-and-answer
format; instead, use an essay format with subheadings. Your APA-formatted case
study must be at least four pages in length (not counting the title and
reference pages).
You are required to use a minimum of three peer-reviewed, academic sources
that are no more than 5 years old (one may be your textbook). All sources
used, including the textbook, must be referenced; all paraphrased material
must have accompanying in-text citations.

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