At the annual board meeting of the Hardaway Company, CEO Eric Seaborne makes a presentation about the company’s balanced scorecard by posing five questions to the board members. The question that most pertains to the internal perspective of the balanced scorecard would be:Question options:”At what must we excel?””How do customers see us?””Can we continue to improve and create value?””How do we look to shareholders?””Are we retaining enough earnings to allow for growth?
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