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Directions: At the end of Chapter 14, read the Something to Think About section titled Hand Me a Towel. You may also want to check out these additional resources:

In a 1-2 page paper, answer these questions:

  1. What do you think? Should Microsoft have stayed firm in its resolve to cut costs, even at the risk of upsetting the corporate culture?
  2. Did the employees have any bargaining power in this situation?
  3. Was the original towel resolution an example of distributive or integrative bargaining?
  4. How would you classify Lisa Brummel’s solution – distributive or integrative bargaining? Why? What makes it one or the other?
  5. Did this conflict result in a creative outcome? Why or why not?

Submission: To submit your file, choose the link titled, Assignment 7: Hand Me a Towel, above.

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