21. 7-Elevenâ??s systemization of processes and automation of support work has achieved all of the..

21.
7-Eleven’s systemization of
processes and automation of support work has achieved all of the following
except:
a.
making it easier to attract capable people
b.
draw from a broader labour pool
c.
lowered execution costs
d.
improved productivity
22.
When a company’s portfolio consists of highly interdependent
businesses, more _________ is (are)
needed.
a.
corporate-level control
b.
business-level control
c.
business-level rewards
d.
competitive analysis
23.
The system by which organizations are directed and controlled
by their owners is called ________
governance.
a.
business
b.
company
c.
corporate
d.
organizational
24.
Know-how
consists of all of the following types of insights except:
a.
organizational processes
b.
the experience of individuals
c.
competitive behaviours
d.
organizational practice
25.
A real threat to an intended low-cost position is the failure
to offer an acceptable combination of price
and
________.
a.
advertising
b.
expertise
c.
technology
d.
quality
26.
A business utilizing the “people and rewards†implementation
lever would most likely carry out which
of the following?
a.
decentralizing the company’s business operations
b.
instituting just-in-time inventory control
c.
reorganizing the company’s management hierarchy
d.
providing on-the-job training programs
27.
The search for sound contractual terms is guided by
___________.
a.
good judgment
b.
agency theory
c.
prospect theory
d.
least resistance theory
28.
The guiding principle for communicating direction is which of
the following?
a.
choose the channel that will have the greatest listenership
b.
use every channel possible
c.
communicate all the information at once
d.
keep communication detailed and intensive
29.
All
of the following are drivers for the differentiation strategic position except
________.
a.
premium brand image
b.
unique styling
c.
economies of scope
d.
convenient access
30.
GE’s portfolio of strategic business units is also known as
a(n) _________.
a.
global corporation
b.
consolidate
c.
conglomerate
d.
umbrella organization

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